FAMILY ASSISTANCE PROGRAM – Department of Human Services

THE DIVISION OF

Family Assistance

The Division of Family Assistance comprises of several need-based and general assistance programs such as:

Supplemental Nutrition Assistance Program (SNAP)
Temporary Assistance to Needy Families (TANF)
Aid for the Aged (OAA)
Aid to the Blind
Aid to the Disabled
Energy Assistance; and
the Lifeline Program, commonly known as Telephone Assistance

FY25 SEBT Waiver (Click Here)

Supplemental Nutrition Assistance Program - SNAP

SNAP – Supplemental Nutrition Assistance Program, formerly known as Food Stamp program.

What is SNAP? SNAP is a federal program that provides food-purchasing assistance for low- and no-income people. SNAP provides benefits to eligible individuals and families via an Electronic Benefits Transfer Card (EBT). This card can be used like a debit card to purchase eligible food in authorized retail food stores. The income chart listed below provides an eligibility guide for various household sizes.

Who can apply?

Citizens and qualified alien non-citizens who legally live in the U. S. or U.S. Territories. There is a 5-year waiting period for most non-citizens, however, anyone can apply. Social security numbers must be provided for everyone in the household. If you qualify, you should receive your benefits within 30 days of receipt of the application, or 7 days for expedited cases. SNAP Benefits will be loaded to your EBT (sun, sand & sea) card and are available at 7:00 a.m. on the first day of each month.

Additional qualification data copied from Supplemental Nutrition Assistance Program (SNAP) | Benefits.gov To be eligible for this benefit program, applicants must live in the state in which they apply and meet certain bank balance limits. A household with an elderly (over 60) or disabled household member may have a higher bank balance limit.

How to apply for SNAP benefits?

You must complete a Supplemental Nutrition Assistance Program (SNAP) and CASH Assistance Combined Application. There are several ways to get an application form:

Pick it up at a local SNAP office, or
Call the local SNAP office to have an application mailed to you, or
Print the form from the DHS website at www.dhs.gov.vi

Complete the application, if you need assistance, call the local SNAP Office to request help, also inquire about the other programs we provide, which are listed below, as you may be eligible to participate in them.

Administrator: Natalie Bailey, Natalie.Bailey@dhs.vi.gov

Forms

Food and Cash Application Checklist

SNAP Cash Application – ENGLISH – Client’s Copy

SNAP Cash Application – ENGLISH – Return to Office

SNAP Cash Application – SPANISH

ECAP Checklist and Criteria

ECAP Intake Form

Request for Replacement SNAP Benefits Due to Household Disaster or Misfortune

Replacement of Stolen Benefits Application

SNAP Income Eligibility Limits Chart – FY 2025 (Click here)

SNAP Simplified Reporting Requirements – FY 2025 (Click here)

Smart Family Brochure – Client’s Copy

FNS Non- Discrimination Statement- ENGLISH

Declaración de No Discriminación de FNS – ESPAÑOL

USVI SEBT POM Waiver

Public Assistance Programs

TANF
Medical Assistance Program
Old Age (OAA)
Aid to the Disabled (AD)
Aid to the Blind (AB)
General Assistance (GA)
Emergency Assistance (EA)

TANF

This program serves clients 18 years or older with dependent child(ren).

TANF replaces the Aid to Families with dependent child(ren) (AFDC) under the Personal Responsibility & Work Opportunity Reconciliation Act of 1996.

Under the TANF program benefits can only be given for a lifetime period of 60 months.

Aid to the Blind

No age limit for assistance under the Aid to the Blind program
An applicant/recipient must be a U.S. citizen or permanent resident residing in the Virgin Islands
Resources such as saving/checking account, other property excluding the home in which you reside cannot exceed $2000
Vehicle equity value cannot exceed $4,650
Benefits are paid the 1st day of each month on a cash debit card. The monthly cash payment is $180.00

Aid to the Disabled

Emergency Assistance

This program serves clients 18 years or older (one-time cash emergency assistance during a fiscal year)

To participate in the Public Assistance Programs/TANF:

You must be a US citizen or permanent resident alien residing in the US Virgin Islands.
All members must provide a Social Security number or apply for one.
Households may have no more than $2,000 in countable resources, such as a bank account. Certain resources are not counted, such as a home or lot.
Benefits are available on the Banco Popular Plus Debit card on the first of each month at 8:00 a.m.

Aid to the Old Aged

An applicant/recipient must be 65 years or older residing in the U.S. Virgin Islands
You must be a U.S. citizen or permanent resident alien
Resources such as saving/checking account, other property excluding the home in which you reside cannot exceed $2000
Vehicle equity value cannot exceed $4,650
Benefits are paid the 1st day of each month on a cash debit card. The monthly cash payment is $180.00

JOBS

The Job Opportunities and Basic Skills (JOBS) Program of the Department of Human Services is designed to assist Temporary Assistance for Needy Families (TANF) recipients move from welfare to work. Federal law requires TANF recipients to work 30 hours per week in order to remain eligible for financial assistance.

The Territory must have 50% of its TANF population in work or face financial penalties. If these recipients do not work they and their children will be removed from the TANF grant. The truth is many of them are very motivated but lack opportunities. The Department of Human Services is reaching out to the public and private sectors in order to create work and employment opportunities for these recipients. This brochure introduces you to our work experience and community service programs.

Forms

Food and Cash Application Checklist
SNAP Cash Application - ENGLISH - Client's Copy
SNAP Cash Application - ENGLISH - Return to Office
SNAP Cash Application - SPANISH
SNAP Change Report Form - ENGLISH
SNAP Change Report Form - SPANISH
USDA Nondiscrimination Statement
Smart Family Brochure - Client's Copy

Averil George Commissioner

U.S. VIRGIN ISLANDS

DEPARTMENT OF HUMAN SERVICES

THE DIVISION OF